Frequently Asked Questions
Do you charge for shipping?
We ship to Canada and the United States, and shipping is free on all orders. For more information, please refer to our Shipping Policy.
How long until I get my package?
Orders are processed within 1–3 business days (Monday–Friday). After dispatch, delivery typically takes 6–10 business days to Canada and the United States. For details regarding Order Cut-Off Time, Processing Time, Transit Time, and Total Delivery Time, please see our Shipping Policy.
Which countries do you ship to?
We currently ship to Canada and the United States only.
Can I send an item back?
Yes, you may return items within 30 days of delivery. For full return conditions and step-by-step instructions, please refer to our Return and Refund Policy.
How can I start a return or exchange?
You can contact us via email with your order number to start the process. Detailed instructions are provided in our Return and Refund Policy.
Which payment methods do you accept?
We provide a variety of secure payment options. You can find the complete list on our Payment Options page.
What currency will I be charged in?
Prices are displayed and charged in the currency applicable to your shipping destination at checkout.
What is Shipping Protection?
Shipping Protection is an optional add-on at checkout that covers your order against loss, theft, and damage during transit. Protected orders are resolved with a free replacement or refund without waiting for a carrier investigation. See our Shipping Policy for details.
Where can I contact you?
You can contact us by email at info@lorenabelles.com, by phone at +31 6 57910580, or through the contact form on our website. Our team is available Monday to Friday, 9:00 AM – 6:00 PM (EST).