Return and Refund Policy

Last updated: July 23, 2026

We aim for every order to meet your expectations, though we understand that returns may sometimes be necessary. Below you'll find details about our return, refund, and exchange process. This policy applies to all orders shipped to Canada and the United States.

Key Information

Return Period	Items can be returned within 30 days from the delivery date
Return Shipping	Customers are responsible for covering return shipping fees, unless the item is damaged, defective, or incorrect
Restocking Fee	No restocking fee applies
Refund Timeline	Refunds are processed within 7 days once the return has been received and inspected
Refund Method	Refunds are issued to the original payment method, in the original currency of your order
Exchanges	Available within the same 30-day return period
Terms	This policy is subject to our Terms of Service

Return Instructions & Restocking Fee

You may return your order within 30 days of the delivery date. Requests made after this period cannot be accepted. To start your return, please contact us at info@lorenabelles.com and include your order number.

Before returning your item(s), please make sure that:

• The items have not been worn, used, or washed
• All original tags are attached
• The items are packed in their original packaging

Returns must be shipped to the address we provide after your return request has been approved. You are responsible for:

• Paying return shipping costs
• Choosing a reliable, trackable carrier
• Proper packaging and labeling of your parcel

We cannot refund or replace returns that are lost or damaged in transit back to us, so we strongly recommend using a tracked shipping service and retaining your proof of postage until your refund has been processed. Return shipping costs remain the responsibility of the customer, unless the item is damaged, defective, or incorrect.

Restock Policy: No restocking fees apply.

Refunds and Exchanges

Refunds

Once we receive and inspect your returned item(s), the refund will be issued to your original payment method, in the original currency of your order. Refunds are usually processed within 7 days after the return has been received. Please note that it may take additional time for your bank or credit card company to post the refund to your account. If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at info@lorenabelles.com.

Exchanges

If you would like a different size or color, please contact us at info@lorenabelles.com within the 30-day return window and include the details of the item you wish to exchange. The fastest way to receive the item you want is to return the original item and place a new order once your return is approved. Exchanges are subject to product availability.

Order Cancellations and Damaged Items

Cancellations

If you need to cancel your order, please contact us as soon as possible at info@lorenabelles.com. Once the parcel has been dispatched, cancellations are no longer possible and our standard return policy applies.

Damaged or Incorrect Items

If your order arrives damaged, defective, or not as expected, email info@lorenabelles.com within 7 days of delivery with your order number and clear photos of the issue.

If the item you received is damaged, faulty, or incorrect, we will cover all return shipping costs. You will receive either a replacement or a full refund once we receive and verify the item.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned unless they arrive damaged or defective: underwear, swimwear (if the hygiene seal has been removed), and earrings. Gift cards and items marked as final sale are also non-returnable.

Get in Touch

We would love to hear from you. Reach us by email, phone, or through our contact form.

Business Information

Lorena Belles is owned and operated by LP Brands, a company based in the Netherlands.
Address: Ten Katestraat 35, 6531 EE Nijmegen, The Netherlands
Business Registration Number: 99576473